Policies and pages

We ship worldwide using USPS Priority and Express International. The service is reliable, cost-effective and customs-friendly for international buyers.  Below is a map of where we have shipped golf clubs, bags and accessories.

Please review Payment and Shipping for complete information about our shipping policies.

RETURN POLICY
Shipping Mishaps
We insure all DOMESTIC shipments for the full purchase price. If anything happens to your package in transit, please contact us ASAP. We will do everything in our power to get you an acceptable replacement or facilitate a prompt repair. If this cannot be achieved, we will provide you with a full refund.

If the item you receive does not match the order you placed with us, please contact us at 773-233-4000 or via email (info@kleesgolf.com) for assistance. Charlie or Eileen Klees will help you determine the best way get the correct item to you as quickly as possible.

Condition
We do our best to describe the condition of our products accurately. If you receive your order and feel that the condition is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do what we can to make you happy. If that is not possible, just pay to ship the item(s) back, and we'll fully refund your original purchase price.

PAYMENTS
Credit card information on our site is strongly encrypted with SSL (Secure Sockets Layer). SSL is used to communicate with secure browsers such as Internet Explorer, Firefox, Safari and Chrome. This encryption makes it extremely difficult for anyone to access your credit card information while it is being sent from your computer to our merchant account server, which is not accessible to Klees Golf Shop or any employees.  If you do not trust sending your credit card information over the Internet, feel free to call us at 866-241-9687 to take your order.

International customers may be requested to use PayPal to pay for orders.  The assessment of any risk associated with fulfilling and shipping international orders is entirely at the discretion of Klees Golf Shop.

SHIPPING PROCEDURE
Once your payment is cleared your purchase will be shipped within 24 hours.